Please note:
Hinomoto Jomae is a component supplier and does not handle consumer inquiries regarding product servicing or replacement. We appreciate your understanding.
A: Hinomoto Jomae does not sell individual items or spare parts directly to consumers. As a business-to-business (B2B) component supplier, we work exclusively with brands and manufacturers who integrate our products into their finished goods.
A: Hinomoto Jomae supplies components only to brands and manufacturers and does not sell parts or provide after-sales service directly to consumers. For repairs or replacement parts, please contact the brand or retailer where you purchased your luggage.
A: Warranty and service policies are set by the brand or retailer, not by Hinomoto Jomae. As a component supplier, we are not involved in product assembly, warranty coverage, or after-sales service. For support regarding warranty or product issues, please contact the brand or retailer directly.
A: Our factory team does not handle consumer inquiries. All communication from end users should be directed to the brand or retailer responsible for the finished product.
A: Hinomoto Jomae supplies components to leading brands worldwide. Our brand name may appear on certain wheel models as a mark of quality assurance for our business partners. However, all customer service, warranties, and repairs are handled by the brand or retailer responsible for the finished product.
A: Replacement parts are typically supplied and fitted by the brand or their authorized service centers. We recommend contacting the brand’s customer service team for assistance.
A: Our product catalogs are intended for our business clients, such as manufacturers and brands, who incorporate our components into their products. As a business-to-business (B2B) company, we provide this information to support our partners in selecting suitable components for production. Please note that our website is not an online store, and we do not sell directly to individual consumers.
A: Please refer to this link for the setup instructions.
A: First, please try numbers that are close to your original combination.
For example, if your code is 509, try 508, 509, 510, or 506.
If it still doesn’t open, please try each combination starting from 000 one by one.
A: Our products, 「Chair Hanger Fukunokami 」 and 「Fukunokami Pocket 」 are available at Tokyu Hands, Loft stores nationwide, and various online shops.
